FAQ
What types of footwear do you manufacture?
We manufacture a wide range of footwear, including slippers, sandals, and casual shoes for men, women, and children. Our products are designed for both daily use and seasonal needs.
Do you offer custom designs for shoes?
Yes, we offer both OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services. We work closely with our clients to create custom designs based on their specific requirements and market preferences.
How do I place an order with BX SHOES?
To place an order, simply reach out to us through our contact page or email. Once we receive your inquiry, our team will discuss your requirements, provide product samples if necessary, and guide you through the ordering process.
What is your minimum order quantity (MOQ)?
Our minimum order quantity varies depending on the product type and customization. Typically, the MOQ starts at 1200 pairs per design per color, but we can discuss smaller orders based on specific needs.
Can I request a sample before placing a bulk order?
Yes, we provide samples for customers to review before placing bulk orders. Sample fees may apply, but these can be refunded upon confirmation of a larger order.
How long does it take to produce an order?
Production time typically ranges from 3 to 6 weeks, depending on the complexity of the design and order size. Custom orders may take longer. We will provide a more precise timeline once the details of your order are confirmed.
What is your pricing structure?
Our pricing is based on the design, material, and quantity of the order. We strive to provide competitive prices while maintaining the highest product quality. For detailed pricing information, please contact us directly with your specific requirements.
What are your payment terms?
We typically offer payment terms of 30% deposit upfront and 70% upon shipment. For larger orders or special arrangements, we can discuss alternate payment methods, including Letter of Credit (L/C).
Do you provide after-sales support?
Yes, we provide comprehensive after-sales support, including quality tracking and addressing any issues that arise post-purchase. We are committed to ensuring our clients are satisfied with both the product and service.
Can I get a discount on bulk orders?
Yes, we offer discounts on large orders. The exact discount will depend on the quantity and specific product requirements. Feel free to reach out to discuss your bulk order and pricing.
How do you handle quality control?
We have a strict quality control process in place. Our team inspects raw materials, monitors production stages, and conducts final product inspections to ensure that all shoes meet international standards before shipment.
How can I contact you for inquiries or support?
You can contact us via our website’s contact form, email us at [insert email address], or call us directly at [insert phone number]. Our customer service team is available to assist you with any questions or concerns.